2026 Residential Water & Sewer Rates
Water Service
- Fixed quarterly water charge: $54.00
- Water usage: $7.50 per 1,000 gallons, up to 30,000 gallons.
Sewer Service
- Fixed quarterly sewer charge: $64.73
- Sewer usage: $15.57 per 1,000 gallons
Garbage & Recycling
- Quarterly garbage/recycling fee: $40.00
- Garbage and recycling collection takes place on Monday mornings within the Village.
Water & Sewer Billing Information
Water, sewer, and garbage services are billed quarterly. Bills are generally mailed within two weeks following the end of each calendar quarter.
The Village has transitioned to a new utility billing software system that provides a more detailed breakdown of charges. Bills now separately identify water usage, sewer usage, fixed quarterly service charges, and garbage collection fees.
This allows residents to better understand their utility costs and distinguish between actual water consumption and regular service charges.
Payment Due Dates
The Village of Dorchester is updating its utility billing procedures to ensure compliance with Wisconsin Public Service Commission (PSC) regulations and approved utility rate schedules.
The payment deadline is printed on each quarterly utility bill. Residents should carefully review this date, as it may differ from the payment deadlines previously used.
Under the Village's approved water utility billing provisions, late-payment charges apply to qualifying unpaid water charges after the established payment period.
Residents are encouraged to allow sufficient time for payments to reach the Village before the deadline.
Late-Payment Charges
In accordance with Wisconsin Administrative Code § PSC 185.33 and the Village's approved water utility rate schedule:
A one-time late-payment charge of 3%, with a minimum charge of $0.50, applies to qualifying unpaid water charges after the applicable payment deadline.
Late-payment charges are assessed according to the Village's approved utility billing provisions.
Late Notices & Possible Service Disconnection
Late-payment notices and/or disconnection notices may be mailed approximately 7 days after the payment due date if an account remains unpaid.
Customers receiving a late-payment notice are encouraged to contact the Village Clerk's Office promptly to discuss payment or available payment arrangements.
If an account remains delinquent, water service may be subject to disconnection in accordance with Wisconsin Administrative Code Chapter PSC 185.
Before water service may be disconnected for nonpayment, the utility must provide the required written disconnection notice at least 10 calendar days before the proposed disconnection date.
Customers may contact the Village Clerk's Office to discuss satisfactory payment arrangements to avoid possible service interruption.
All applicable PSC notification requirements, customer protections, and disconnection procedures must be followed.
Mail Delivery
Utility bills are mailed through the United States Postal Service.
Mail originating locally is routed through regional USPS processing facilities before being returned to the area for delivery. Delivery times may vary and are outside the Village's control.
Residents are encouraged to review the payment deadline printed on their bills and allow adequate time for mailed payments to arrive.
Website Improvements & Future Online Billing
The Village of Dorchester is currently in the process of upgrading our website and utility billing systems to better serve our residents.
As part of these improvements, we are working toward providing residents with the ability to:
- Receive utility bills electronically.
- View their utility bills online.
- Pay their utility bills online.
These services are not yet available. Additional software integration, website upgrades, and staff training will be necessary before implementation.
Although we do not have an estimated completion date at this time, we will provide updates as these improvements progress.
Our goal is to make Village services more accessible, convenient, and efficient while continuing to improve transparency, communication, and compliance with applicable regulations.
We appreciate our residents' patience and understanding as we work through these improvements.
Questions About Your Utility Bill?
Residents with questions about their water or sewer bills, meter readings, payments, or account balances are encouraged to contact the Village Clerk's Office.
Other Utility Services — Not Provided by the Village
WE Energies (Natural Gas): 800-242-9137
Xcel Energy (Electric): 800-895-4999
